We are looking for a proactive and customer-focused Client Account Manager to manage a portfolio of key clients

We are looking for a proactive and customer-focused Client Account Manager to manage a portfolio of key clients.

You will be the clients’ primary point of contact, responsible for ensuring customer satisfaction, managing system upgrades, and overseeing the overall account health. You'll conduct regular check-ins to maintain strong relationships and maximize client retention. You will lead a team of dedicated resources based on the tasks at hand, working closely with fellow Account Managers, the Support Manager, Project Controller, and Product Specialists.
Responsibilities

• Build and maintain strong, long-term relationships with customers, serving as their main point of contact.
• Track and facilitate upgrades and changes in service, ensuring smooth transitions and timely delivery.
• Monitor and follow up on support tickets, ensuring timely and effective resolution of customer issues. Contribute to root cause analysis if the situation requires it.
• Manage and track customer orders, ensuring accuracy and timely delivery of products or services.
• Provide regular reports on account performance, customer feedback, and progress on key initiatives to internal stakeholders.
• Be team lead for resources allocated to your team
• It will be possible and encouraged to progress your career into leading larger accounts, or develop into other roles in the company.

Personal qualities

• Skilled at building strong, collaborative relationships through active listening, and a genuine understanding of others' needs. Able to foster trust and connect with diverse teams and clients.
• Able to grasp complex technical concepts and translate them into actionable insights. Capable of troubleshooting issues, asking the right questions, and making informed decisions without needing to be an expert in every detail.
• Good at determining when escalation is necessary, ensuring that critical issues are addressed promptly to prevent delays or setbacks.

Qualifications

• Bachelor's or Master’s degree in Project Management, Engineering, Renewable Industry, or other relevant. We are open to candidates with relevant work experience that can serve the same purpose.
• We believe that work experience or talent as Project Manager, Asset Manager, System Owner will be a good background for the position, however, we are open for other backgrounds.
• Fluent in English both written and oral. Other languages are a plus.

What we offer

• You will receive the training, support and time with competent colleagues needed to become confident in your role.
• We appreciate a good balance between work life and private life, Norwegian values in an international company, local anchoring and worldwide operations. We are an including workplace where we actively work to embrace diversity.
• We are a fast-growing company and have career opportunities within the Customer Service department, and other departments, also within our mother company.
• For those interested in temporary working in another country (expat); we have openings for stays at other office locations (USA, Europe, India/Asia).
• Work in brand new office at Moheim, Porsgrunn, Norway, office lunch arrangements, EV charging, and more. Flexibility regarding home office.
• Social gatherings and events with colleagues around the globe – it's a great place to work!
• Competitive salary, insurance and pension agreements

Interested in learning more?
Contact Stig A. Gåre Andresen or Tommy Westby at our recruitment partner Batne for further information. Your CV and application may be registered by clicking the application link. Due to privacy concerns/GDPR, we are unable to process applications received via email. All inquiries will be handled confidentially, and, if desired, also towards the client until an application is submitted.

We look forward to receiving your application!

We are Batne, a recruitment and staffing agency that, since 2008, has recruited leaders, specialists, and employees for businesses in Vestfold and Telemark. We help clients find the right people, and candidates find the right job, whether it’s for a temporary position, a short-term assignment, or a colleague for life. We believe that everyone wants to invest their time with people who make them better, and we create work environments that you look back on with joy. This is what we call being the key to successful hirings.